Hi all,
HELP!!! Downloaded new firmware v1.02, followed instructions to the letter, all works ok but when i reboot the tablet just hangs on the scroll logo page (i.e. doesn't even reach "welcome" splash screen). Please advise - can I roll it back to v1.01 or is it a faulty unit?
Scroll 7" tablet - bought in Maplins
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Can't reboot after v1.02 install
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Can't reboot after v1.02 install
by giffer » February 15th, 2011, 8:46 pm
- giffer
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Re: Can't reboot after v1.02 install
by Fonefixer » February 15th, 2011, 8:54 pm
can you access the recovery menu?( turn scroll off, hold down vol+ key then press power key. when you see a screen appear release the power key. ) if you can access the recovery menu you should be able to restore it.
If it doesnt, return it to maplins as faulty.
If it doesnt, return it to maplins as faulty.
Dave
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
-
Fonefixer - Honoured Contributor
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- Real Name: Dave
- Scroll Version: Scroll Excel
Re: Can't reboot after v1.02 install
by giffer » February 15th, 2011, 9:13 pm
Yes I can get to the recovery menu, but have tried every option on that menu separately, as well as in various combinations (including several repeats of the full firmware update process using a newly downloaded update file just in case the 1st was corrupted).
Whatever I do I can't get past the Scroll logo screen since the first attempt to update firmware. Have posted issue with Storage Option support but not holding breath.
Whatever I do I can't get past the Scroll logo screen since the first attempt to update firmware. Have posted issue with Storage Option support but not holding breath.
- giffer
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Re: Can't reboot after v1.02 install
by Fonefixer » February 15th, 2011, 9:18 pm
they should reply tomorrow mornin, if not give them a call, they are pretty helpfull, even though their firmware updates bugger things up for some people
Dave
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
-
Fonefixer - Honoured Contributor
- Posts: 1372
- Joined: January 2nd, 2011, 8:31 am
- Location: Vertical & Breathing
- Real Name: Dave
- Scroll Version: Scroll Excel
Re: Can't reboot after v1.02 install
by giffer » February 15th, 2011, 9:22 pm
I'll post their reply - and whether it works
- giffer
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- Joined: February 15th, 2011, 8:23 pm
Re: Can't reboot after v1.02 install
by MrAlex » February 16th, 2011, 10:31 am
Exactly the same thing has happened to mine, it just hangs on the logo page.
I only got it yesterday and everything was going really well until that point!
Any help would really be appreciated!
Thanks
Alex
I only got it yesterday and everything was going really well until that point!
Any help would really be appreciated!
Thanks
Alex
- MrAlex
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Re: Can't reboot after v1.02 install
by Fonefixer » February 16th, 2011, 10:33 am
MrAlex: If you purchased it from Maplins, return it for replacement.
Dave
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
-
Fonefixer - Honoured Contributor
- Posts: 1372
- Joined: January 2nd, 2011, 8:31 am
- Location: Vertical & Breathing
- Real Name: Dave
- Scroll Version: Scroll Excel
Re: Can't reboot after v1.02 install
by MrAlex » February 16th, 2011, 10:37 am
I was hoping I wouldn't have to do that!
Thanks Dave
Thanks Dave
- MrAlex
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Re: Can't reboot after v1.02 install
by Fonefixer » February 16th, 2011, 10:51 am
I agree but its probably the easy option (and faster if they replace it in store) I purchased mine from maplins online, called CS and told them it had a hardware issue - they gave me a returns number to send it back but i took it my local store and they replaced it on the spot.
Dave
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
Employees are like mules. Some you stand in front of and coax them along with a carrot. Some you stand behind and kick them in the arse. The key to management is knowing which mules are which!
-
Fonefixer - Honoured Contributor
- Posts: 1372
- Joined: January 2nd, 2011, 8:31 am
- Location: Vertical & Breathing
- Real Name: Dave
- Scroll Version: Scroll Excel
Re: Can't reboot after v1.02 install
by MrAlex » February 16th, 2011, 10:53 am
I've just sent them an email to request an RMA, unfortunately I'm miles away from any Maplin stores.
I've also contacted Storage Options customer services to see what they can suggest.
I've also contacted Storage Options customer services to see what they can suggest.
Last edited by MrAlex on February 16th, 2011, 11:38 am, edited 1 time in total.
- MrAlex
- New Scroller
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- Joined: February 12th, 2011, 3:17 pm
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