I know there have been some very negative comments on the Forum about the Scroll Pocket and according to Facebook possible issues with the Evoke as well.
Picked this up on S.O's Facebook page.
"Storage Options Hi,
If you are having difficulties with any Storage Options product, please contact our UK based customer services team via storageoptions.com/support – they will be delighted to help you with any queries. We have experienced a high volume of support requests over the Christmas period; however we will be issuing responses to all queries as soon as possible.
Best Wishes and a Happy New Year,
Martin"