Hello,
just purchased an elite after having to send a faulty extreme back but have been told by storage options that i need to upgrade, i am struggling can anyone help please, i have downloaded all the guides/firmware updates onto my desktop and unzipped them and started the install process but when it gets to the point where you hold the volume button in and press the power button i do not get any box come up as shown in the guide, really need any advise possible also are the speakers supposed to be this rubbish i have it on full volume but can hardly hear anything. cheers.