patrick108 wrote:That's right. I haven't used touch screen before (I am used to desktop computers and my mobile phone is basic). Now I have another problem if any of you would be kind enough to point me in the right direction. I have had my Scroll for a couple of days. After setting it up I successfully downloaded the Google Sky Map app. Now I am unable to download any more marketplace apps to my Scroll (I have only tried the free ones). I have tried a couple of different Wifi networks. Originally the message from the App Installer was 'download unsuccessful'. I uninstalled all updates to the App Installer and now it says it is downloading and gives '0% complete'. I have tried clearing the cache to no avail. Any ideas? Is it possible to factory reset the device if necessary?
It is a known problem with Firmware v1.01
Only solution found so far is to factory reset the scroll and download as many apps as you can before that happens, or, download the from google searches and copy them to your scroll from the PC and install them from the .apk files.
There is a new firmware with this being fixed, being released from storage options soon, so bear with it until that comes around