Stuck on White Boot Screen

[KillerHERTZ]

Hi Guys,

1st post - I have searched!

A friends Girlfriend has given me her 7" Scroll tablet to 'fix'. She bought it in Feb 11 and tried to update it (from what she can remember). somthing went wrong and its stuck on the White screen with the Scroll logo in the centre of the screen.

Its only been used about 10 mins since it was bought!

I have tried to reset it (power and menu) to no avail, no idea what to do...!

The box says Android 2.1, no idea if thats whats on it.

Anyone help?

Thanks in advance!

[Trashcooky]

Hi Guys,

1st post - I have searched!

A friends Girlfriend has given me her 7" Scroll tablet to 'fix'. She bought it in Feb 11 and tried to update it (from what she can remember). somthing went wrong and its stuck on the White screen with the Scroll logo in the centre of the screen.

Its only been used about 10 mins since it was bought!

I have tried to reset it (power and menu) to no avail, no idea what to do...!

The box says Android 2.1, no idea if thats whats on it.

Anyone help?

Thanks in advance!

Need a it more information if possible as there are several 7" Scroll tablets all with different specs and hardware.
A model number would be useful to try and identify just what it is before you can decide how to try and revive it.

[KillerHERTZ]

Thanks for the reply, there are no details with the instruction book on what model it is, the only thing I can find is Part No: 51624 on the back of the actual unit.

[Trashcooky]

Thanks for the reply, there are no details with the instruction book on what model it is, the only thing I can find is Part No: 51624 on the back of the actual unit.

Well that helps enormously in identifying the tablet but rather limits your chances of un-bricking it.

These are the tablet specs:
Product Features
7 inch resistive touch screen
HDMI output
USB Host port
MicroSD card slot
Built-in camera
Technical Details

Operating System: Android 2.1
Processor: ARM11
Display: 7", 800 x 480, 16:9 Resistive touch
Memory: 256MB DDR2 RAM
Internal Memory: 2GB built-in

Perhaps you can confirm that it looks like this:


This is the Scroll stock firmware for this model: http://dl.dropbox.com/u/62587913/scroll-51624.zip
although having it I don't know if you can use it.

My only suggestion at present would be to try and enter recovery mode by pressing and holding down the volume + key, then also press and hold the power button and keep them both pressed to see if the tablet can enter recovery mode.
I believe you have tried this already but I have repeated the instruction in case you did it differently - i.e. it is important to continue to hold both buttons until you are sure it doesn't work.

Also, some tablets will enter recovery mode by pressing and holding the menu key and the power button so you can try this as well.

If you can enter recovery mode then this is what you can try but with no guarantees it will work.
Change the name of the 51624.zip to update.zip. Place this on the micro SD card and insert card into tablet.
Boot into recovery mode and choose update from etx Sd card.

You navigate using the volume up and down buttons and the power button to select.

If you can get this far then I am fairly certain you can get the tablet working again but I strongly suspect from what you have told me, that it is convincingly bricked. Anyway you have nothing to lose by trying.

[KillerHERTZ]

Thanks for the post!

Ill give it a go